Everything you need to know about using VIREL. Can't find what you're looking for? Reach out to our support team.
Getting Started
What is VIREL?
VIREL is a utility payment platform for airtime, data bundles, electricity bills, cable TV subscriptions, and related services, subject to provider availability.
How do I create an account?
Simply click 'Get Started' on our homepage, enter your email and phone number, set a password, and you're ready to go. Registration takes less than a minute.
Is my personal information secure?
Yes. We use industry-standard encryption (SSL/TLS) for all data in transit. Your account is protected, and we never share your personal data with third parties without your consent.
Airtime & Data
Which networks do you support?
We support MTN, Glo, Airtel, and 9mobile where the provider catalog is available. The purchase screen shows current availability.
How long does airtime delivery take?
Most successful airtime purchases are processed quickly after payment confirmation, but timing depends on the network provider. Check your transaction history if delivery is delayed.
Can I buy data for someone else?
Yes. Simply enter the recipient's phone number when placing an order. You can buy data for any Nigerian number across all networks.
Bill Payments
Which electricity providers are available?
We support all major electricity distribution companies (DisCos) including Ikeja Electric, Eko Electric, Abuja Electric, and others.
Which cable TV providers are supported?
We support DSTV, GOtv, and Startimes subscriptions. You can renew your current plan or upgrade to a new one.
Payments & Wallet
What payment methods do you accept?
We accept bank transfers, debit/credit cards, and USSD payments via our secure payment gateway powered by Flutterwave.
How do I fund my wallet?
Go to your dashboard, click 'Fund Wallet', choose an amount and payment method, and wait for payment confirmation before using the balance.
Can I withdraw money from my wallet?
Wallet withdrawals are processed for verified accounts. Contact our support team to initiate a withdrawal request.
Support
How do I report a failed transaction?
If a transaction fails but your wallet was debited, open a support ticket from your dashboard. Include the transaction reference and our team will resolve it within 24 hours.
What are your support hours?
Our support team is available Monday to Saturday, 8 AM to 8 PM (WAT). For urgent issues, you can reach us via our support ticket system and we'll respond within 2 hours.
How do I contact support?
You can open a support ticket from your dashboard, email us at support@virel.com.ng, or reach out via our social media channels.